F.A.Q.

  • After selecting your products and you are at the cart section, press CHECKOUT button.
  • If you don’t have a JP JOHN PAN user account, create one. You need to sign into the JP JOHN PAN website in order to be able to make purchases and to log into your account anytime you wish to check your transactions
  • Fill in shipping information and billing information.
  • Select the payment method, accept the terms of use and complete your order.
  • Upon successful completion you will see a summary of your order and you will receive a relevant email.

  • Credit card: we accept Visa, MasterCard, Maestro
  • Cash on product delivery (only valid for customers in Greece.) In this case, the customers will be charged the amount of 2.50 euros (VAT 24% is included)
  • Paypal
  • Direct Bank transfer

JP JOHN PAN cannot provide any cancellation of your order. 

There are several possible reasons for your credit card to be declined; in this case you need to contact your bank for more information.

If you have any problem regarding your order, please contact us by using our contact form that you can find HERE


In this case you need to make a new order.

In this case you need to contact us by sending us a message using this form HERE.

In this case you need to contact us by sending us a message using this form HERE in order to resolve the problem.

Unfortunately, although our systems showed available stock when you placed your order, at the time our warehouse went to pick the product they found that there was no stock available. However this does not happen often, so when it does we have to cancel your order without charge.


For deliveries within Greece, JP JOHN PAN uses ELTA courier. For deliveries abroad, service is carried out by FedEx courier.

Greece – All shipping costs are FREE OF CHARGE within Greece.
Delivery in Attica is carried out within 2 working days. Delivery in the rest of Greece is carried out within a period of 3-4 working days.
Abroad
Delivery to countries outside Greece is carried out within 5-6 working days.
Note:
All orders filled before 13:00 (Greek local time) shall be processed by us on the same day; any orders filled after the aforementioned time, shall be processed by us on the next working day. Any orders filled on Friday before 13:00 (Greek local time) and throughout the weekend, shall be processed on Monday.

In case delivery is delayed by more than the expected time, as set, you need to contact us via our contact form HERE and we will proceed to solve the problem.

If you are out when merchandise arrives at the shipping address, both ELTA courier in Greece and FedEx courier abroad will attempt to deliver your order two more times on the following working days. If your order finally fails to be delivered, then it will automatically return to us and we shall contact you again.

VAT on all products is included in the price stated.

 


JP JOHN PAN enables you to return a product within 14 days of receiving it by filling in the special return form you will find in the package of your order. If, for any reason, you do not have such return form, you can print it HERE. If you need to return a product, you can use the following options:

  • Crediting of account. The account you created on our online store will be credited with an amount equal in value to the product you returned so that it can be used for another purchase. Credit will be activated when we receive your returned order and you will be notified via e-mail. (Please select the Credit option from the special “Return Form”).
  • Refund of money. Refund of money shall be made within a period of 30 calendar days from the date we receive your returned order by crediting the credit card account you used for payment or the bank account you will specify in the return form. (Please select the Refund of money option from the special “Return Form”)

Attention:

  • As a necessary condition, the product shall be in its initial package and in the same perfect condition in which you received it, together with the relevant payment receipt, including the product’s special signs (tags).
  • For hygiene reasons, our company shall not accept return of certain items such as swimming suits, leggings, leotards and tights. All products returned to the JP JOHN PAN’s storage room undergo meticulous quality control.
  • Returns are accepted solely and exclusively at the company’s head office located at: JP JOHN PAN, 24 Aimiliou Veaki St, GR-12134 Peristeri, Greece.

If the reason for returning a product lies with a company’s error, JP JOHN PAN undertakes to deliver order again at the shipping address you have specified at the company’s own expense. If customers wish to return an order where it is not the company’s fault, then they shall bear the relevant courier cost. When you send us back a product, our company will receive it within 1-2 working days, for returns within Greece via ELTA courier, or within 3-5 working days, for returns outside Greece via FedEx courier. In case you choose another courier service we cannot guarantee any delivery times regarding the products you return us. When we receive the returned product, we will immediately process your request and notify you via e-mail about the processing of your request. In an attempt to provide the best possible customer service, JP JOHN PAN enables you to submit online any complaint by filling in the relevant contact form that you can find HERE.

When returned products arrive to our warehouse you will be notified via e-mail.